Refund policy
Return and Refund Policy
Last updated: September 1, 2026
At Homey Finds, we want you to feel confident about your purchase. If something isn’t right, please contact us and we’ll work with you to resolve it.
30-day return period
You may request a return within 30 days of the date your order is delivered.
To qualify for a return, the product must be:
- Unused and in its original condition
- Returned with its original packaging, accessories and instructions
- Accompanied by proof of purchase or an order number
Products showing damage caused by misuse, improper installation, modification or normal wear may not qualify.
Starting a return
Contact support@homeyfinds.shop before returning anything. Include:
- Your name and order number
- The product you want to return
- The reason for the return
- Photographs or video if the product is damaged, defective or incorrect
If your return is approved, we will provide return instructions and the appropriate return address. Do not send products to the address shown on the original package, because it may be a supplier or fulfillment facility that cannot process returns.
Returns sent without authorization may not be accepted.
Damaged, defective or incorrect products
Inspect your order when it arrives. Contact us within seven days of delivery if the product is damaged, defective or different from what you ordered.
After reviewing the issue, we may offer a replacement or refund. Homey Finds will cover approved return or replacement costs when the mistake is ours or the product arrives damaged or defective.
Change-of-mind returns
For approved returns caused by a change of mind, accidental order or preference:
- The customer is responsible for return shipping.
- Original expedited or optional shipping charges are not refundable.
- The product must meet the eligibility requirements listed above.
We recommend using tracked shipping. Homey Finds is not responsible for returns lost while being shipped to us.
Non-returnable products
The following generally cannot be returned:
- Gift cards
- Products marked final sale
- Used, damaged or altered products
- Products missing original components or packaging
- Personal-care products that have been opened or used, when returning them would create a health or hygiene concern
These restrictions do not affect rights provided by applicable consumer-protection laws.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within five business days.
Your bank or card provider may require additional time to post the refund. If more than 10 business days have passed since we approved your refund, contact us.
Shipping costs deducted from a refund, when applicable, will be explained before you complete the return.
Order cancellations and address changes
Contact us as soon as possible if you need to cancel an order or change its shipping address. We cannot guarantee changes after fulfillment begins.
If an order has already been processed or shipped, you may need to wait for delivery and request a return. Customers may be responsible for costs caused by an incorrect or incomplete address entered during checkout.
Packages marked delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Contact us if you still need assistance.
We will help review the available tracking information, but we cannot guarantee refunds for packages confirmed as correctly delivered by the carrier.
Exchanges
We do not currently offer direct exchanges. The fastest option is to return the eligible product for a refund and place a new order.
Contact us
For questions about returns or refunds, contact:
Homey Finds Customer Support
Email: support@homeyfinds.shop
Response time: Within 1–2 business days