Questions, answered
From flame-style diffusers to everyday cleaning tools, here is what Homey Finds customers ask most before they settle in.
Orders & returns
Diffusers & lights
Care & cleaning
Do you offer free shipping?
Yes. Every Homey Finds order ships free, with most packages leaving within 24–48 hours so your new piece can settle into the room quickly.
What is your return window?
You have 30 days for simple, hassle-free returns. If a diffuser or cleaning tool is not the right fit, send it back in original condition and we will take care of the rest.
Is checkout secure?
Yes. Payments are processed through a protected checkout so your details stay private from cart to confirmation.
How is Lava Glow different from Cozy Flame?
Lava Glow is the moody, cracked-ember look—darker, more sculptural, with a warm volcanic glow. Cozy Flame is the campfire ritual: wooden-look logs, a soft flicker, and a quiet motor that sits easily on a coffee table.
Are the flames real fire?
No. Both aroma diffusers use LED flame effects and mist, so you get the warmth and scent without open flame, smoke, or extra fuss.
How do I use the 3-Head Electric Spin Cleaning Brush?
Snap on the head that matches the surface, keep the brush slightly damp, and let the spin do the work on grout, counters, and everyday messes. Rinse the heads after use and let them dry.
How should I clean my aroma diffuser?
Empty leftover water after each session, wipe the reservoir, and run a short cycle with clean water if oils build up. Keep the exterior dry so the glow stays crisp.